Return and Refund policy
We want you to be completely happy with your purchase. If you need to return an item, please review the following guidelines to ensure a smooth process.
---
## #YOUR RIGHT TO RETURN
As a customer in the EU, you have the right to return your purchase within **14 days** of receiving your order. This complies with the EU Consumer Rights Directive.
You are not required to provide a reason for the return, but the item must meet the conditions listed below.
---
## #CONDITIONS FOR RETURNS
To qualify for a return:
- Items must be **unused**, in their **original condition**, and include all original packaging and tags.
- The following items are not eligible for return:
- Perishable goods.
- Customized or personalized items.
- Sealed items unsealed after delivery that are unsuitable for return due to hygiene or health reasons.
---
## #HOW TO INITIATE A RETURN
1. **Contact Us**
Notify us of your intention to return the item within **14 days** of receiving it. You can email us at **hello@scandikid.shop** or use our online form. We will then provide you with instructions and return address.
2. **Prepare the Item**
Pack the item securely to ensure it is not damaged during transit.
3. **Send the Item Back**
Ship the item(s) back to us within **14 days** of notifying us of your intent to return.
Please note that **return shipping costs are the responsibility of the customer**, unless the product is defective or incorrect.
---
## #REFUNDS
- Refunds will be processed within **14 days** of receiving the returned item(s) or proof of return shipment.
- Refunds will be issued to your **original payment method**.
- Shipping costs are refundable only if the return is due to an error on our part (e.g., defective or incorrect items).
---
## #EXCHANGES
We currently do not offer direct exchanges. If you would like a different item, please follow the return process and place a new order.
---
## #EXCEPTIONS
Returns may be refused if:
- Items are returned outside the **14-day window** without prior agreement.
- Items are returned **damaged** or show signs of improper use.
---
## #CONTACT US
If you have any questions about our return and refund policy, please contact us:
- **Email:** hello@scandikid.com
---
We are committed to providing a hassle-free shopping experience and appreciate your understanding of our policy.
---
## #YOUR RIGHT TO RETURN
As a customer in the EU, you have the right to return your purchase within **14 days** of receiving your order. This complies with the EU Consumer Rights Directive.
You are not required to provide a reason for the return, but the item must meet the conditions listed below.
---
## #CONDITIONS FOR RETURNS
To qualify for a return:
- Items must be **unused**, in their **original condition**, and include all original packaging and tags.
- The following items are not eligible for return:
- Perishable goods.
- Customized or personalized items.
- Sealed items unsealed after delivery that are unsuitable for return due to hygiene or health reasons.
---
## #HOW TO INITIATE A RETURN
1. **Contact Us**
Notify us of your intention to return the item within **14 days** of receiving it. You can email us at **hello@scandikid.shop** or use our online form. We will then provide you with instructions and return address.
2. **Prepare the Item**
Pack the item securely to ensure it is not damaged during transit.
3. **Send the Item Back**
Ship the item(s) back to us within **14 days** of notifying us of your intent to return.
Please note that **return shipping costs are the responsibility of the customer**, unless the product is defective or incorrect.
---
## #REFUNDS
- Refunds will be processed within **14 days** of receiving the returned item(s) or proof of return shipment.
- Refunds will be issued to your **original payment method**.
- Shipping costs are refundable only if the return is due to an error on our part (e.g., defective or incorrect items).
---
## #EXCHANGES
We currently do not offer direct exchanges. If you would like a different item, please follow the return process and place a new order.
---
## #EXCEPTIONS
Returns may be refused if:
- Items are returned outside the **14-day window** without prior agreement.
- Items are returned **damaged** or show signs of improper use.
---
## #CONTACT US
If you have any questions about our return and refund policy, please contact us:
- **Email:** hello@scandikid.com
---
We are committed to providing a hassle-free shopping experience and appreciate your understanding of our policy.