Privacy Policy
**SCANDIKID Privacy Policy**
**Last Updated: 22/10/2024**
At SCANDIKID, we are committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, make a purchase, or interact with us.
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### 1. **Who We Are**
SCANDIKID is the controller of your personal data and responsible for ensuring that your information is processed in accordance with applicable laws.
- **Company Name:** SCANDIKID / Neli Ban s.p.
- **Address:** Kajuhova 39, 2310 Slov. Bistrica
- **Contact Email:** hello@scandikid.shop
- **Phone Number:** +386 70 648168
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### 2. **What Data We Collect**
We collect the following types of personal data:
- **Personal Identification Information:** Name, address, email address, phone number.
- **Payment Information:** Payment card details and other financial information, processed securely by our payment processor.
- **Order Details:** Purchase history, shipping preferences.
- **Technical Information:** IP address, browser type, device information, and cookie data for website optimization.
- **Communication Data:** Information you provide when contacting customer service or subscribing to our newsletter.
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### 3. **How We Collect Your Data**
We collect data in the following ways:
- **Directly from You:** When you create an account, make a purchase, sign up for our newsletter, or contact customer service.
- **Automatically:** Through cookies and tracking technologies when you use our website.
- **Third Parties:** Payment providers, delivery services, or social media platforms when you interact with us through these services.
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### 4. **Why We Process Your Data**
We process your personal data for the following purposes:
- **To Fulfill Orders:** Processing payments, shipping products, and managing returns.
- **Customer Support:** Providing assistance and responding to your inquiries.
- **Marketing:** Sending promotional emails (with your consent) and improving our products and services.
- **Legal Compliance:** Complying with applicable laws, including tax regulations.
- **Website Functionality:** Using cookies to enhance website experience, security, and analytics.
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### 5. **Legal Basis for Processing**
We rely on the following legal grounds for processing your personal data:
- **Contractual Necessity:** To process your orders and provide services.
- **Consent:** For marketing communications (you can withdraw consent at any time).
- **Legitimate Interests:** For website security, fraud prevention, and improving our services.
- **Legal Obligations:** To comply with applicable laws and regulations.
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### 6. **How We Share Your Data**
We may share your personal data with:
- **Service Providers:** Payment processors, shipping companies, IT support, and email service providers.
- **Legal Authorities:** If required by law or for fraud prevention and investigations.
- **Third-Party Marketing Partners:** Only with your explicit consent for marketing purposes.
We ensure that all third parties have GDPR-compliant agreements and only use your data as necessary to perform their services.
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### 7. **International Transfers**
Your personal data may be transferred outside the European Economic Area (EEA) to countries that may not have the same level of data protection as within the EEA. When we transfer your data internationally, we ensure appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your information.
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### 8. **Data Retention**
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:
- **Account Data:** As long as your account is active or until you request its deletion.
- **Order Data:** For legal and tax purposes, we retain this data for at least 7 years.
- **Marketing Data:** Until you unsubscribe or withdraw your consent.
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### 9. **Your Data Protection Rights**
Under the GDPR, you have the following rights:
- **Access:** Request a copy of your personal data.
- **Correction:** Correct any inaccurate or incomplete data.
- **Deletion:** Request deletion of your data under certain conditions.
- **Restriction:** Limit the processing of your data.
- **Portability:** Request to transfer your data to another service.
- **Objection:** Object to processing, particularly for marketing purposes.
- **Withdraw Consent:** Withdraw your consent for processing at any time.
To exercise any of these rights, please contact us at [Insert Email Address]. We will respond to your request within one month.
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### 10. **Cookies and Tracking Technologies**
We use cookies and similar technologies to enhance your experience on our website. These may include functional cookies necessary for site operations and analytics or marketing cookies for improving user experience.
You can manage your cookie preferences through your browser settings or our website's cookie banner.
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### 11. **Data Security**
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These include encryption, secure servers, and restricted access to personal data.
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### 12. **Children's Privacy**
SCANDIKID does not knowingly collect or process personal data of children under the age of 16 without parental consent. If we become aware that we have collected data from a child without consent, we will delete it immediately.
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### 13. **Changes to This Policy**
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and, where necessary, seek your consent.
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### 14. **Contact Us**
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:
- **Email:** hello@scandikid.shop
- **Phone:** +386 70648168
- **Address:** Kajuhova 39, 2310 Slovenska Bistrica
If you believe your rights under GDPR have been violated, you also have the right to lodge a complaint with your local Data Protection Authority.
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This Privacy Policy ensures your personal data is handled responsibly and in compliance with EU data protection laws. Thank you for trusting SCANDIKID with your information.